Help Center

Most popular questions

• How can I make long-distance calls through the Pingo app?
  Download for free our Pingo app from Google Play or App Store. To use the app, log in with the email and password registered on Pingo.com. Then you can start calling using your phone Contacts. Remember, they need to be saved in international dialing format. The app also works with Bluetooth.
  Moreover, you can still place a call from the app without having an internet connection or while using a poor internet connection, through a local access number, thanks to the Offline Calling feature.
• How can I make sure I won't be charged by my local provider for the international calls I make?
  If you want to make sure the international calls and SMS will be charged from your Pingo account and not by your local provider, we advise you to block all outgoing international calls with your local provider.
  This feature or setting has to be done by you or by your local provider.
  
  Also, here are some useful tips on how to place calls easy & safe through your Pingo account:

  • 1. If possible, always use a Local Access Number and not a Toll Free Access Number which adds a surcharge to the published rate
  • 2. If you have free long distance calls included in your local provider package then you can use any Local Access Number in your country
  • 3. If you are in a country in which we do not have Access Numbers or you simply prefer to avoid Access Numbers, then you can make your calls from your smartphone using our free app called Pingo (Download available from App Store or Google Play).
• How do I call?
  Once you have opened an account and purchased our calling services, you can make a call from:

  1. Your regular phone, through our Access Numbers;
  2. Your computer, using Web Call;
  3. Your smartphone, with our free mobile apps.
• What is Mobile Recharge?
  Mobile Recharge is a service that allows you to send credit to any mobile phone in the world. It is fast, simple and reliable!
• How does a monthly plan work?
  Our monthly packages work like a subscription offering you a set of minutes for a great low price. By subscribing to the service, you agree that you will be charged until you decide to cancel the plan. There are no cancellation fees and the plan comes with a lot of free features.
  The minutes offered are active for a period of 30 days from the purchase date. You can renew your subscription anytime. In case you do so, any remaining minutes from the old plan will rollover for the next 30 days.
• What is an access number?
  An access number is the number you dial in order to access our service and use the Voice Credit available on your PIN. By dialing the access number you will not be charged for the international call by your provider. Whether a local or toll free, an access number is useful when you want to call and have no Internet connection.
  
  Please check the access number list before you buy Voice Credit.
• What forms of payment do you accept?
  The payment can be made with any of these credit/debit cards: American Express, Diners, Discover, Japanese Credit Bank, Maestro, Mastercard, Visa, Visa Electron and, of course, with PayPal.
• Where can I find my PIN?
  You will get your PIN by email once you placed your first Voice Credit order. You can also find your PIN in your online account.