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Help Center

    Help Center
    Voice Credit Mobile Recharge
    How can I make a mobile recharge?
    Where can I find mobile recharge promotions?
    What operators and countries are eligible for Auto Top-up?
    How do I activate Auto Top-up for a certain cell phone number?
    Can I change the Auto Top-up settings?
    What happens if I place a Mobile Recharge order manually when I already have Auto Top-up enabled for the same prepaid number?
    I cannot set up Auto Top-up for a number I recharged in the past. Why?
    Auto Top-up is ON but the owner of the mobile number setup did not receive the credit yet. Why?
    Why is my Auto Top-up disabled? I haven't done that.
    Where can I check the date of the next recharge set in Auto Top-up?
    How does the PIN recharge work?
    How can I change the amount set for Auto Top-up?
    How do I cancel an Auto Top-up?
    Are there any extra fees that apply to mobile recharges?
    What is Mobile Recharge?
    What can I do if I recharged the wrong number?
    Why did the phone I recharged not receive the promotional bonus?
    Why did the mobile phone I recharged receive less credit than I expected?
    Is there an expiry date on the Mobile Recharge that I send?
    Can I recharge any mobile?
    Is there a maximum order limit for mobile recharges?
    What are "local taxes"?
    Can I recharge minutes or data with Mobile Recharge service?
    Will the customers be able to use Cubacel bonuses to buy the 3G&4G plans?
    Can I send mobile recharges that can be used for 3G&4G services in Cuba?
    What is the calling rate that will apply to my Mobile Recharge beneficiary?
    How do I know if my Mobile Recharge was processed?
    Where can I check the Terms and Conditions for a Mobile Recharge offer?
    How long does it take for the mobile recharge to arrive?
    What if my Mobile Recharge order has the status "Failed"?
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    Mobile Recharge

    How can I make a mobile recharge?
    Where can I find mobile recharge promotions?
    What operators and countries are eligible for Auto Top-up?
    How do I activate Auto Top-up for a certain cell phone number?
    Can I change the Auto Top-up settings?
    What happens if I place a Mobile Recharge order manually when I already have Auto Top-up enabled for the same prepaid number?
    I cannot set up Auto Top-up for a number I recharged in the past. Why?
    Auto Top-up is ON but the owner of the mobile number setup did not receive the credit yet. Why?
    Why is my Auto Top-up disabled? I haven't done that.
    Where can I check the date of the next recharge set in Auto Top-up?
    How does the PIN recharge work?
    How can I change the amount set for Auto Top-up?
    How do I cancel an Auto Top-up?
    Are there any extra fees that apply to mobile recharges?
    What is Mobile Recharge?
    What can I do if I recharged the wrong number?
    Why did the phone I recharged not receive the promotional bonus?
    Why did the mobile phone I recharged receive less credit than I expected?
    Is there an expiry date on the Mobile Recharge that I send?
    Can I recharge any mobile?
    Is there a maximum order limit for mobile recharges?
    What are "local taxes"?
    Can I recharge minutes or data with Mobile Recharge service?
    Will the customers be able to use Cubacel bonuses to buy the 3G&4G plans?
    Can I send mobile recharges that can be used for 3G&4G services in Cuba?
    What is the calling rate that will apply to my Mobile Recharge beneficiary?
    How do I know if my Mobile Recharge was processed?
    Where can I check the Terms and Conditions for a Mobile Recharge offer?
    How long does it take for the mobile recharge to arrive?
    What if my Mobile Recharge order has the status "Failed"?