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I’m receiving the ‘Cellular Plans From This Carrier Cannot be Added’ error message. What now?
This error may be displayed if you attempt to install an eSIM on a device that is locked to a specific network.
To determine if your device is locked, please follow these instructions:
1. Go to Settings > General > About.
2. Look for the option labeled "Carrier Lock".
3. If you see the message "No SIM restrictions", your device is not locked. If you do not see this message, please reach out to your carrier to request unlocking your device.
If your device has recently been unlocked, your carrier might have temporarily disabled eSIM support as a security measure.
Please get in touch with your mobile carrier to unlock your device or bypass the security settings.
To determine if your device is locked, please follow these instructions:
1. Go to Settings > General > About.
2. Look for the option labeled "Carrier Lock".
3. If you see the message "No SIM restrictions", your device is not locked. If you do not see this message, please reach out to your carrier to request unlocking your device.
If your device has recently been unlocked, your carrier might have temporarily disabled eSIM support as a security measure.
Please get in touch with your mobile carrier to unlock your device or bypass the security settings.
