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Help Center

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    When can I install my eSIM?
    To determine the appropriate timing for eSIM installation, it is essential to have knowledge of the activation policy.

    For most eSIMs, activation occurs only at the destination when they establish a connection with a supported network or any of the supported networks. However, there are also eSIMs that activate immediately upon installation, regardless of the location.

    How can I determine the activation timing of my eSIM? You need to review the activation policy specific to your eSIM.

    Before making a purchase:

    1. Conduct a search for the country where you intend to purchase an eSIM.
    2. Choose your preferred eSIM.
    3. Verify the Additional Information provided.
    4. Click on "More details" to locate the Activation Policy.

    The activation policy can be described as follows:

    1. "The validity period starts when the eSIM connects to any supported network(s)": This means that you can install the eSIM before your travel without activating it. Upon reaching your destination, you can activate the eSIM by turning on your eSIM line, as long as you have completed the setup as advised on your eSIM installation page.

    2. "The validity period starts at the installation": This implies that your eSIM will activate instantly upon installation, and therefore, the validity period will commence even if you have not yet arrived at your destination.

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