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Why do calls get disconnected?
It depends! Are you using an access number or the calling app?
If you're using an access number to call offline (without using any internet connection), then the routing may be the cause. In this case, you can get in touch with us and we'll look into the issue right away.
If you're using the calling app, please go through the following checks. Make sure:
✔️ You have the latest app version installed.
✔️You have a great internet speed. A slow internet connection is the main issue for call drops.
✔️You have no VoIP restrictions from your internet provider.
As an alternative, you can try Offline Calling if you have the option available in your app. That depends on the country you call from.
If you're using an access number to call offline (without using any internet connection), then the routing may be the cause. In this case, you can get in touch with us and we'll look into the issue right away.
If you're using the calling app, please go through the following checks. Make sure:
✔️ You have the latest app version installed.
✔️You have a great internet speed. A slow internet connection is the main issue for call drops.
✔️You have no VoIP restrictions from your internet provider.
As an alternative, you can try Offline Calling if you have the option available in your app. That depends on the country you call from.
