Help Center

Why is my Auto Top-up disabled? I haven't done that.

Please check the following cases when Auto Top-up is disabled without your intervention:

The local operator's options change (for example, the amount you've chosen). You'll need to enable the feature again, thus giving your approval for the new options.
The operator associated with your Auto Top-up becomes inactive on our platform.
Prices increase by more than 6%. You'll need to activate the feature again, thus giving your approval for the new prices.
In case of an outage or a technical issue we could not have been anticipated occurs and the attempts to send your Mobile recharge in the following 12 hours fail. We will reprocess the order associated with your Auto Top-up settings for the following next 12 hours. However, if the reprocess window closes and the order is still unsuccessful, your Auto Top-up setup will be disabled and we will send you an email notification. You'll need to activate it again in your account Dashboard, or initiate a manual order and make the settings during the buying process.
Recharge order processing failed after 12 hours of retrial.
For security reasons.

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